Salon Policies & Guest Guidelines

An Elevated Experience, Thoughtfully Designed.

At The Mane Atelier, we believe that exceptional beauty services begin with an exceptional guest experience. Our salon is a place where artistry, luxury, and personalized care come together.

To ensure every guest receives the time, attention, and quality of service they deserve, we have established the following policies. We kindly ask that all guests review and acknowledge these guidelines before their appointment.

Appointments & Cancellations

Your appointment time is reserved exclusively for you. Our stylists thoughtfully prepare for each service, and last-minute cancellations or missed appointments directly affect their schedules.

We kindly request a minimum of 48 hours’ notice when canceling or rescheduling an appointment.

• Cancellations or rescheduling within 48 hours: A fee equal to 50% of the scheduled service total will apply.
• No-shows: A fee equal to 100% of the scheduled service total will apply.
• Applicable cancellation and no-show fees may be charged to the authorized payment method on file.

We appreciate your understanding and respect for the time our team has reserved for you.

Credit Card on File & Payment Authorization

A valid credit or debit card may be required to secure your appointment.

By booking an appointment and affirmatively accepting our salon policies, you acknowledge our cancellation and no-show terms and authorize The Mane Atelier to charge your designated payment method for applicable fees.

All fees are assessed in accordance with our published policies and applicable law.

Late Arrivals

We understand that unexpected delays happen. If you anticipate arriving late, please contact the salon as soon as possible.

Depending on your arrival time and the services scheduled, your appointment may need to be modified or rescheduled to avoid affecting other guests.

Appointments that cannot be accommodated because of a late arrival may be subject to the applicable cancellation fee.

Service Satisfaction & Redo Policy

At The Mane Atelier, we take great pride in the quality of our work and the experience we provide to every guest. Your satisfaction is important to us, and we are committed to addressing concerns with care, professionalism, and understanding.

If you are not completely satisfied with your service, we kindly ask that you contact the salon within seven days of your original appointment.

Our Redo Policy:

• All service concerns must be reported within seven days of the original appointment.
• Guests are expected to return to their original stylist for any approved redo or adjustment, unless salon leadership determines otherwise.
• Redo appointments must be reviewed and approved by salon leadership before being scheduled.
• Complimentary adjustments are limited to concerns related to the original service performed.
• Changes in personal preference, requests for a different look, or additional services beyond the original consultation are not considered complimentary redos and may require an additional charge.
• Concerns reported outside the seven-day window will be reviewed individually and may be subject to additional service charges.

We ask that guests allow our team the opportunity to assess and address their concerns before seeking corrective services elsewhere.

Our goal is always to ensure that every guest feels heard, valued, and confident in the services we provide.

Refunds & Service Concerns

Our stylists dedicate their time, expertise, and professional products to every appointment.

Because salon services involve professional time, labor, and products, refunds are not automatically issued for dissatisfaction with a completed service.

We encourage guests to contact salon leadership promptly with any concerns so we can evaluate the service and determine an appropriate resolution.

Complimentary adjustments may be offered when appropriate. Refund requests are reviewed individually, consistent with applicable law.

Children in the Salon

We love families and understand that sometimes your little ones may need to accompany you to your appointment. Children are always welcome at The Mane Atelier!

Because our salon is an active working environment with hot styling tools, sharp implements, professional products, and other equipment, the safety of our youngest guests is especially important to us.

We kindly ask that children remain supervised at all times by a responsible adult who can actively care for them throughout the appointment.

If you are receiving a service that prevents you from providing your child with your full attention, please arrange for another responsible adult to accompany them.

Our goal is to maintain a safe, relaxing, and enjoyable environment for everyone.

Hair Extensions & Custom Color Services

At The Mane Atelier, we specialize in customized hair color and luxury hair extension services designed around each guest’s individual needs.

These services require detailed consultations, professional expertise, and proper at-home maintenance.

We encourage every guest to communicate openly with their stylist about their hair history, desired results, lifestyle, and maintenance expectations.

Please understand that:

• Results may vary depending on the condition, history, and integrity of your natural hair.
• Hair extensions require appropriate home care, recommended products, and regular maintenance appointments.
• Hair color longevity may be affected by washing frequency, heat styling, environmental factors, and product use.
• Additional services, product usage, or adjustments beyond the original consultation may result in additional charges, which will be discussed with you.

Our team is committed to helping you maintain the beauty, health, and longevity of your hair.

Respecting Our Salon Experience

The Mane Atelier is committed to providing a welcoming, professional, and respectful environment for every guest and team member.

We kindly ask that all guests treat our stylists, staff, and fellow guests with kindness and consideration.

We reserve the right to decline or discontinue services when necessary to maintain a safe and respectful environment, consistent with applicable law.

Acknowledgment of Salon Policies

By scheduling an appointment with The Mane Atelier and affirmatively accepting these policies during the booking process, you acknowledge that you have read, understand, and agree to our salon policies, including:

• Our 48-hour cancellation policy and applicable 50% cancellation fee.
• Our 100% no-show fee.
• Our seven-day service satisfaction and redo policy.
• Our refund and service adjustment procedures.
• Our payment authorization terms.

By accepting these terms and providing your payment information through our authorized booking system, you authorize applicable charges in accordance with the payment authorization presented at booking.

We appreciate your trust in The Mane Atelier and look forward to providing an exceptional salon experience.

THE MANE ATELIER

Intentional Beauty. Exceptional Service. An Elevated Experience.